Synopsis

UniVista grew from an office of five or six employees, to an organization that includes three new call centers. This has required a robust call center solution to support the rapidly growing support staff, to enable them to to handle the influx of calls generated each day.

UniVista had been using a VoIP solution for about five years prior to investing in CounterPath. UniVista proceeded cautiously as this was uncharted territory, ensuring their chosen call center solution would be able to handle their unique needs.