Monitor usage and voice
quality metrics
Exclusive to the Stretto™ Platform - add call analytics and help desk assistant to better monitor and analyze usage, plus remotely troubleshoot end user issues.
Visibility and insight for proactive and positive CX
Permission-based client logging
Users can send troubleshooting logs that capture settings and network configuration so administrators can quickly pinpoint and resolve issues.
Pinpoint voice quality issues in your network
See reports on critical analytics and Voice Quality Monitoring (VQM) data that summarize service quality, device usage, and feature usage.
Gain unique insight from edge-client perspective
Address headset and client configuration issues from one central location. Isolate wi-fi vs. mobile network issues.
Data visualizations make reporting easy
Call cloud, pie charts, and other visualizations make data easy to interpret and dashboards are customizable for each administrator.
``We pride ourselves on delivering top of the line services and solutions, and our existing softphones just weren’t cutting it. We needed a solution that would be dependable and easy to manage and provide a consistent user experience. CounterPath delivered it all.``
Eric Bucher
CEO
Select and integrate with market-leading call servers or VoIP services
Understand how your
users use Bria
Available with User Experience module. Measure end-user issues and product usage.
Number of calls over Wi-Fi vs. 3G vs. 4G
Number of calls with one-way audio
User break-down by version, device type, operating system and more
Keep an eye on
call quality
Available with User Experience module. Track and visualize key call quality metrics.
Mean Option Score (MOS) trends
Jitter rate, Packet loss, Burst/gap loss
Call volume over time
Tools for pain-free
trouble-shooting
Available with Help Desk module. Access more tools to better support users, such as device logs and more.
See what else is included with Bria
Softphone
Make crystal clear SIP VoIP calls with robust call functionalities.
Provisioning
Reduce deployment time by administering in the cloud.
Team Messenger
Collaborate with chat, file sharing, screen captures and more.
Management Tools
Simplify troubleshooting with help desk and call analytics.
Learn with us
-
Enrich the Shopper Experience & Handheld Device ROI
Join our webinar with Honeywell to see how Bria can be incorporated into
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Softphones for the Call Center of the Future
Learn how you can extend the value of your contact center's Aspect, Asterisk,
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Call Center Transformation with Unified Communication Softphones
Join us for an overview of the CounterPath Bria call center solution and
Interested in adding call analytics?
Get in touch to learn more about Stretto Platform.